AoA is currently operated by Multimedia Mux LLC. Multimedia Mux LLC coordinates bookings through AoA and is responsible for collecting deposits and handling deposit refunds. Detail Dash LLC performs the vehicle services. These terms apply to Detail Dash bookings arranged through this website.
1. How to reach us
For requests, cancellations, rescheduling or deposit questions, contact Henny, our booking contact, at 914-471-1089 or henny.omar.aoa@multimediamux.net. Detail Dash’s shop is at 3400 Lakeside Ave E, Suite 7, Cleveland, OH 44114. This is the service location, not a separate AoA office.
2. A request comes first
Submitting the form sends an appointment request. It does not reserve a date or time, take a payment or confirm a service. We will follow up to check availability and agree on your service, price, location and appointment time. All appointment times and cancellation deadlines are in Eastern Time.
An appointment is reserved after availability is confirmed and the required deposit has been successfully paid. We will send written booking confirmation. A submitted request or payment link alone is not a reservation. Contact us if you have paid but have not received confirmation.
3. Your service and estimate
The service descriptions on this page are summaries. Your vehicle’s size, condition and requested work determine the agreed scope and price. You may request a written or oral estimate before work begins. Additional work or charges require your authorization; selecting a package does not authorize unlimited extras or waive your estimate rights.
Before payment, we will identify the service, agreed price, deposit amount, remaining balance, applicable taxes or other charges, appointment details and any payment deadline. Detail Dash provides the service record and final itemized bill.
4. The 20% deposit
A deposit of 20% of the agreed service price is payable to Multimedia Mux LLC for the AoA-arranged booking. It is credited toward your final Detail Dash bill. You pay the remaining balance to Detail Dash after the agreed service is completed.
For example, a $200 agreed total means a $40 deposit and $160 remaining. This is an example, not an advertised package price. No card or banking details belong in this request form.
At the time of the deposit, you will receive a dated written receipt identifying the service, price, amount paid, any discounts and additional costs, refund conditions, remaining balance and any applicable deadline for accepting the offer. Keep it with your confirmation. Payment instructions will identify the payment provider and explain the refund method and expected processing time before you pay.
5. Cancellation and changes
Cancel at least 24 hours before your scheduled appointment to receive your deposit back. Email your cancellation to the booking address above, identifying your name and appointment. You can also call or text the booking number. Keep a copy or record of your notice; we will acknowledge it. Your confirmation will show the exact cancellation deadline.
If you cancel less than 24 hours before the appointment, the deposit is forfeited to Multimedia Mux LLC for the AoA booking, except where a refund is required by law. This policy does not remove any statutory cancellation or refund right.
If you need a different time or expect to arrive late, contact us promptly. A requested change does not automatically move your appointment or its cancellation deadline. Any new appointment, deposit transfer or other change must be confirmed with you. For short-notice bookings, the applicable cancellation window must be explained before payment. No separate late-arrival or no-show fee is authorized by submitting this form.
6. Weather or service-provider changes
Mobile work depends on safe conditions and a suitable location. If Detail Dash cannot provide the agreed appointment, we will contact you about an alternative. A provider cancellation is not treated as your late cancellation. If the agreed service cannot be provided and you do not agree to a replacement appointment, contact Multimedia Mux LLC through the booking contact for return of the unused deposit.
7. Getting ready
Provide accurate vehicle and contact information and make sure you are authorized to arrange the service. Let Detail Dash know about existing damage, special care needs or access concerns. Remove valuables before the work. Any mobile-service requirements, such as access, workspace, water or power, will be agreed before the visit.
8. Service concerns
Results depend on the vehicle and its condition; not every stain, scratch or defect can be removed. Discuss any specific expectations before work starts. If you have a concern about the work or damage, contact the booking team so we can coordinate a review with Detail Dash. Deposit concerns are handled by Multimedia Mux LLC. These terms do not create a blanket damage waiver or restrict honest reviews.
9. Your records and rights
You can print or save these terms using the button above. Keep the version provided with your booking, estimate, confirmation and receipts. Changes to this page apply to future bookings and do not automatically replace an existing agreement. Any future change in AoA’s legal operator or payment recipient will be identified before a new booking is accepted. Your rights under applicable law remain in place.
Official Ohio information: deposit receipts, vehicle-service estimates and records, and retaining electronic records.
10. Your information
Our Privacy Policy explains how requests are handled and shared to arrange your service. An inquiry does not subscribe you to marketing.